Description
We are seeking a Registered Pharmacy Technician to support the day-to-day operations of the Mississauga Pharmacy. As a Registered Pharmacy Technician, you will be accountable for processing prescriptions, refills, and taking action on member requests.
Responsibilities:
- Accurately process prescriptions through Kroll, including third-party adjudication and rescheduling of next fill
- Answer questions and resolve customer issues according to Ontario College of Pharmacist's regulations
- Fax and call renewal requests to doctors and maintain member communications channels
- Respond to audit/recall requests from private and government insurance plans
- Support auto-notification and call members for upcoming refills and renewals
- Ensure accurate and complete documentation is entered into the appropriate systems
- Manage team mailboxes and emails
- Aid in management of assigned tasks and projects
- Work collaboratively with other Registered Technicians, Member Advisors, and Supervisors
- Replenish and maintain Kirby supplies
- Purchase, receive, and maintain prescription-related inventory
- Receive medication orders and complete invoice processing
- Package and ship medications in accordance with regulatory and company standards
- Perform inventory adjustments and medication inventory counts
- Support end-of-month inventory and operational reconciliation activities
Requirements:
- Registered Pharmacy Technician licensed in Ontario
- Excellent written, verbal, and oral communication skills
- Team player with the ability to work independently
- Knowledge of healthcare/pharmacy, medical supplies, and claims processing
- Bilingualism (French and English) is an asset
- Strong customer service focus
- Computer literate with intermediate skills in MS Office (Word, Excel, Outlook)
- Proficient in Kroll software
- Strong interpersonal skills with the ability to work independently with minimal supervision
- Flexible and adaptable to change
- Thorough understanding of quality assurance and delivery of service excellence
- Excellent organizational skills and effective time management
- Demonstrates initiative and displays self-motivation
- Ability to analyze, problem-solve, and mediate difficult situations
- Results-oriented with attention to detail
- Ability to multi-task
- Accuracy in data entry is mandatory
What We Offer:
- Competitive compensation and benefits package
- Career development and advancement opportunities
- Culture that celebrates innovation and collaboration
- Flexible work options and wellness programs