Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Study Start Up Associate, you will be home-based in Australia and act as a strategic liaison between ICON and key investigator sites, strengthening relationships and supporting excellent study performance.
Responsibilities:
- Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
- Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
- Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
- Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
- Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
- Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.
Your Profile:
- Bachelor’s degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
- Minimum 2+ years of SSU experience within CRO/Pharma.
- Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
- Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
- Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
- Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
- Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.
Rewards & Benefits:
- Competitive base salary and performance-related incentives.
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable.
- Retirement and pension plans.
- Life assurance and disability coverage.
- Employee assistance programmes and wellbeing resources.
- Learning and development opportunities through structured training and career pathways.