Marketing Technology Program Manager

Marketing Technology Program Manager

We are looking for a Marketing Technology Program Manager to join our Marketing Operations team. This role sits at the intersection of technology, data, and program management, and requires someone who can move fluidly between strategic planning and hands-on execution.

Responsibilities

• Act as the program manager for 1-2 initiatives at a time, such as digital channel effectiveness, measurement, Account-Based Marketing (ABM), and online event production
• Own end-to-end program delivery for initiatives; maintain program communications, track milestones, lead cross-functional workstreams, and provide regular updates on roadmap progress
• Lead programs to address recurring marketing process and technology challenges; define objectives, success metrics, and build repeatable processes that scale
• Partner with product and engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal tooling
• Lead requirements, selection, contracting, implementation, and adoption of third-party software; drive new custom features in the company's implementation of third-party software
• Coordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as needed
• Drive ongoing operations improvements through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflows
• Maintain scalable documentation and support coordination with offshore production teams and cross-functional partners across time zones

Requirements

• 6+ years of experience in B2B marketing operations/technology or a related program management role in a high-growth technology environment
• 3+ years of experience working day-to-day on marketing automation platforms, CRM platforms, audience targeting and personalization, marketing campaign measurement, account-based marketing, and online events (webinars)
• 3+ years of experience in end-to-end program management of cross-functional marketing, sales, and engineering initiatives
• Experience building AI agents, including examples of agents you have deployed and examples of ways you are using AI on a daily basis beyond chat
• 3+ years of experience doing your own analysis using queries, dashboards, and AI and partnering with analysts and data scientists for more complex analytics needs
• 3+ years of experience defining your own scope and goals and collaborating with a distributed, global team to deliver on them
• Excellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineering