Description
Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America.
This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers.
Working closely with cross-functional partners,such as Sales, Product, Commercial Legal, Regulatory,you will align market demand with local carrier capabilities to power Twilio’s growth in the region.
The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams.
Responsibilities:
- Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.
- Sales Alignment & Demand Strategy: Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.
- Carrier/Supply Partnerships & Negotiation: Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.
- Regulatory & Market Intelligence: Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.
- Performance & KPI Management: Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.
- Operational Execution: Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.
Qualifications:
- Required:
- Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
- Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
- Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
- Strong negotiation, influence, and communication skills in complex multi-country environments.
- Data-driven, analytical approach to decision-making and route optimization.
- Fluency in Spanish, English and Portuguese.
- Desired:
- Bachelor's degree in Telecommunications, Business Administration, or a related field (Master's degree preferred).
- Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).
Location: This role will be remote, and based in Colombia or Brazil.
Travel: Approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.