Description
As a Part-time Café Ambassador at Capital One's Uptown Dallas location, you will be the face of the company's mission to change banking for good. You will act as a high-end service specialist and a guide to digital banking, building a community and bringing Capital One's mission to life within a vibrant, modern community hub.
Responsibilities:
- Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
- Serve as a Brand Advocate: Share the value of Capital One's products and services through genuine conversation rather than transactions.
- Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
- Facilitate Purposeful Impact: Host and support local events that promote financial health.
- Advocate & Problem-Solve: Advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements.
- Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome.
- Stay Agile & Engaged: Move throughout the Café, connecting with the community and supporting the flow of the guest experience.
The Perks:
- Comprehensive benefits package, including medical, dental, vision, and prescriptions coverage, plus flexible spending accounts, life and disability insurance.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental Health support.
- Back-up Child or Elder Care.
- Free Threads line and custom beverages while working.
Requirements:
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
Preferred Qualifications:
- Associate's degree.
- 2+ years of banking experience.
- 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.