Description
This role is for a Field Service Technician specializing in HP Indigo Digital Printing Presses. You will be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs.
You will work from your home base in the greater Illinois area, traveling to customer sites to ensure their digital printing solutions run flawlessly.
Responsibilities:
- Install & Configure: Set up HP Indigo Digital Printing presses, including hardware, software, and network components.
- Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
- Customer Training: Educate customers on proper usage, color management, and best practices.
- Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
- Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
- Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.
Requirements:
- Technical Expertise: Strong mechanical, electrical, and electronic troubleshooting skills, knowledge of digital printing press technology, and solid computer/networking skills.
- Education & Experience: High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence, typical candidate possesses 4-6 years in field service, technical support, or printing press repair.
- Excellent communication and problem-solving abilities, ability to work independently and under pressure.
- Valid driver's license and reliable transportation, ability to lift, bend, and stoop throughout the day.
- Specialized Skills: HP Indigo knowledge, printing industry knowledge, ability to integrate hardware/software solutions.