Description
We are seeking a Senior Success Guide to join our team, focusing on Data Cloud and Agentforce. As a trusted subject-matter expert, you will work with our Premier and Signature customers to enable, advise, and optimize their usage of these platforms.
Responsibilities:
- Be a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization
- Engage with customers to enable, advise, and optimize current Data Cloud and Agentforce usage
- Build strong relationships with internal and external business stakeholders
- Drive thought leadership through mentoring and knowledge sharing
Impact of the Role: The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products.
Basic Requirements:
- 4-6 years' experience in a customer-facing role in the technology industry
- Fluent Italian speaker
- Strong communication and interpersonal skills
- Ability to facilitate discussions and translate technical concepts into tangible business value and ROI for customers
- Bachelor's Degree
Preferred Qualifications:
- Experience with Salesforce CRM
- Experience discussing data platforms, AI capabilities, and customer data strategies with customers
- Salesforce certifications or related technical certifications