Description
Parchmore Medical Centre, a multi-award-winning GP training practice, is seeking a Frontline Supervisor to join their team. The successful candidate will work 25 hours per week, ensuring visitors and clients are received professionally and that all reception areas operate at a high standard.
The Frontline Supervisor will work closely with the Service Lead to review operational plans, monitor appointment screens, and provide guidance and support to the reception team.
Key responsibilities include:
- Supervising the professional greeting of clients and visitors
- Ensuring efficiency of appointment systems and monitoring patient flow
- Providing excellent customer service and dealing with complaints
- Assisting with recruitment, induction, and training of frontline patient coordinators
- Leading, monitoring, and motivating the team
The ideal candidate will have:
- Excellent customer service skills
- Good communication and supervisory skills
- Ability to cope under pressure and be a team player
- Flexibility with working hours
In return, the practice offers a competitive salary of £19,266 per year, a supportive work environment, and opportunities for development.
The practice team consists of a large non-clinical team, Practice Pharmacists, Physicians Associates, 5 Practice Nurses, 3 HCAs, 5 Partners, and 9 Salaried GPs.