Senior Software Engineer - Platform Billing Experience

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

The Billing Experience team owns the customer-facing layer of Elastic's billing systems, building and maintaining public and internal APIs, as well as billing and account pages within Elastic Cloud consoles.

We are looking for a Senior Software Engineer to join the Billing Experience team. You will take ownership of key APIs and console features, solve complex problems with minimal guidance, and help raise the bar for engineering quality on the team.

Responsibilities

• Own and improve public and internal billing APIs , focusing on reliability, correctness, and developer experience.
• Design and build full-stack features in Elastic Cloud consoles, from backend services to billing and account UIs.
• Lead small to medium projects end-to-end , from design to delivery , within the team.
• Contribute to API design decisions: versioning, contracts, and consistency across consumers.
• Improve observability and reliability of billing-facing services through better monitoring, alerting, and incident response.
• Participate in code and design reviews. Be a trusted reviewer for your area of the stack.
• Mentor junior engineers through feedback, pairing, and design discussions.
• Work with Product and Tech Leads to help shape priorities and technical direction.
• Take part in on-call rotations and contribute to production readiness.

Requirements

• 5+ years in backend or full-stack engineering, with solid experience building and maintaining APIs.
• Experience working on customer-facing or developer-facing products at scale.
• Solid understanding of distributed systems and how to build for reliability and scale.
• Background in cloud infrastructure (AWS, GCP, or Azure) , networking, monitoring, and deployment basics.
• Experience with frontend technologies used in dashboards or console products is a plus (React or similar).
• Strong judgment in technical trade-offs. You can work through ambiguous problems and deliver well-thought-out solutions.
• Good communication skills. You write clearly and speak up in discussions to share your perspective.
• Experience with SaaS billing, metering, or financial systems is a plus.
• Comfortable working in a global, distributed, async environment.
• Track record of using AI to speed up development, debug complex systems, and improve code quality , while owning the outcomes.
• Eligible to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments.

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave