Seasonal Supervisor (INTERNAL TEMPORARY)

Diversity matters at Lush, where we're building a brand representing people worldwide. As a partly employee-owned, family-run company, we believe business should put more back into the world than it takes.

We're seeking a temporary Seasonal Supervisor to join our Glasgow team during the busy festive period. As a Lush Ambassador, you'll ensure exemplary customer service, provide inspiring leadership, and motivate your team.

Key Responsibilities:

• Deliver 5-star customer experiences consistently, leading by example
• Champion Lush's ethics and values as an ambassador
• Operate till systems, handling cash and carrying out end-of-day procedures
• Manage stock, ensuring products are clean and inviting
• Provide regular learning, coaching, and reviews for your team
• Experience in managing and motivating a team
• Offer effective feedback to develop and celebrate your team

Skills, Knowledge & Expertise:

• Customer Service: Passion for delivering exceptional service and leading by example
• Management Skills: Navigate difficult conversations, set expectations, and support the Manager
• Teamwork: Collaborate with team members to achieve store goals
• Communication: Strong verbal skills to share business messages
• Adaptability: Handle challenging situations and work under pressure
• Problem-solving: Identify and resolve customer issues efficiently
• Organisation: Maintain an organised store environment

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme