Description
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
As a Technical Account Manager (TAM), you will provide hands-on technical services to our largest customers by supporting, adopting, and providing guidance over the comprehensive suite of products and features available at Datadog. You will be held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
What You'll Do:
- Advise on technical support and product adoption for customers in line with pre-sales, post-sales, and the renewal processes
- Analyze customer's IT Operations environment on a regular basis and provide recommendations that will maximize Datadog's value
- Be the customer's advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Collaborate with Datadog's product management, engineering, and technical services teams to help identify new features and products
- Continuously evolve best practices for technical product adoption and customer success
Who You Are:
- Someone with a solid technical grounding and hands-on experience of IT Operations
- Confident in your hands-on experience with AWS, Azure, or GCP
- Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, etc.
- Skilled in using CI/CD tools, e.g., Jenkins, Gitlab, etc.
- Knowledgeable about Containerization tools, e.g., Docker, Kubernetes, or Rancher, etc.
- Able to sit up to 4 hours, traveling to and from client sites
- Able to travel via auto, train, or air up to 30% of the time
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
- Experienced using Datadog and/or other cloud monitoring tools
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks