Programs and Business Operations Lead

We are looking for a Programs and Business Operations Lead to join our Services & Membership team. As a Programs and Business Operations Lead, you will work with the Director of Services and Membership to develop and execute strategies to grow the success of Airbnb.

You will define the levers that make programs successful, build the tools and frameworks that enable teams to move faster, and partner deeply with product and marketing to ensure programs are designed for both user value and business impact.

Key responsibilities:

• Develop actionable business analysis
• Enable functional leads to provide consistent information to their teams and stakeholders
• Provide data-driven insights quickly and accurately using tools such as SQL, Excel, and Tableau
• Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies
• Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers
• Build tools and equip teams with relevant data support to make actionable decisions
• Create materials to communicate strategy and business performance to key stakeholders
• Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations

Requirements:

• 12+ years of experience in a consulting position or strategy operations role, working across multiple geographies
• Ability to prioritize quickly and go deep on execution of new initiatives
• Analysis and formulation of plans to address key business priorities or issues
• Leadership and ability to influence other stakeholders
• Ability to take initiative and deal with uncertainties
• Strong appetite for working with the Airbnb community
• Ability to manage complex projects and multi-task with excellent organization skills
• Deep understanding of supply/demand dynamics, incentive design, and growth levers
• Background in loyalty programs, incentive programs, or merchandising strongly preferred

This role is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.