Product Manager , CRM Platform Specialist

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

As a Product Manager for Salesforce Platform & Engineering, you will define and execute the overarching vision for our Global CRM ecosystem and Enterprise center of excellence. You will serve as the link between business objectives and technical implementation, ensuring the platform remains scalable, secure, and performant. Your mission is to treat the "Platform as a Product," driving a roadmap that prioritizes engineering excellence, CI/CD maturity, and developer productivity. We are seeking a strategic leader who excels in navigating high-ambiguity environments and can translate abstract visions into the concrete technical requirements needed to build "0 to 1" solutions from inception to launch.

Based in Dearborn, MI, this is a hybrid position with a requirement to be onsite four or more days per week. Relocation assistance may be available for qualified candidates.

Responsibilities

Platform Strategy & Roadmap:

• Define and execute a multi-year roadmap for the Salesforce platform that aligns with department and enterprise goals.
• Prioritize technical debt, refactoring, and architectural upgrades alongside business-facing features.
• Evaluate the pros and cons of complex technical architectures, balancing immediate business value with long-term platform health to make informed, data-driven decisions.
• Track and report on platform-level KPIs, such as deployment frequency, system uptime, and total cost of ownership (TCO).

Engineering & DevOps Excellence:

• Own the tools and processes that enable developers to work efficiently (e.g., GitHub CoPilot).
• Partner with Engineering Leads to optimize the release management pipeline (e.g., Copado) to ensure fast, safe deployments.
• Establish and enforce platform guardrails, including coding standards, approved architectural patterns, ensure Data Subject Requests compliance, prod monitoring, and security protocols.

Stakeholder & Team Leadership:

• Act as the liaison between business product managers, enterprise architects, legal, data engineers and cross-functional teams.
• Lead agile ceremonies, translating complex and most times, ambiguous, technical needs into well-defined user stories and acceptance criteria for execution.
• Guide junior PMs, TPMs and peers on Salesforce best practices, execution strategy and product management methodologies.

Technical Product Discovery:

• Evaluate third-party integrations and Managed Packages to ensure they meet security and performance standards.
• Stay ahead of Salesforce's release cycle, identifying new features and unlocking new channels (e.g., Data Cloud, AI/Einstein, Flow enhancements, IVI, WhatsApp) that can be leveraged to solve business problems.

Qualifications

• Bachelor's degree or equivalent combination of relevant education and experience
• 7+ years of Product Management experience, with at least 2+ years specifically focused on the Salesforce/CRM ecosystem.
• Deep understanding CRM/Salesforce architecture (Multi-tenancy, Mulesoft APIs/Integrations, RestfulAPI, Cloud Computing, batch data ingestion, etc.).
• 2+ years of experience managing a platform "as a product," focusing on scalability and customer satisfaction rather than just "checking boxes."
• 2+ years of working in Agile/Scrum methodologies with tools like JIRA.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.