Senior Executive ITSM

Prudential is seeking a Senior Executive ITSM to join their team in Kuala Lumpur. The successful candidate will be involved in projects related to regional IT Service Management systems, perform CI/CD administrator role within Atlassian platform, and analyse process gaps to introduce improvements.

Job Purpose: The Senior Executive ITSM will involve in projects related to regional IT Service Management system in line with company goals & objectives. The candidate will performs CI/CD administrator role within Atlassian platform, analyses process gaps and introduces process improvements within Atlassian, and coordinate CI/CD related activities within the team to ensure timely closure of tickets assigned.

Job Responsibilities:

• Responsible for delivery of Atlassian related projects within the agreed KPIs.
• Execute and deliver tasks within the agreed timeframe, with minimum supervision.
• Ensure timely closure of all CI/CD related tickets with minimum/zero escalations.
• Propose process improvements and automation ideas.
• Create and update technical documentations/knowledge base.
• Identify system issues, provide creative solutions and implement them in the system.
• Independently perform research to attain new technology knowledge.
• Perform other ad-hoc related duties as assigned by superior.
• Manage day to day operational activities independently.

Job Requirements:

• A Bachelor’s Degree in Business Administration / IT or equivalent.
• Knowledge in Cloud Computing, DevOps and Agile methodologies beside software development lifecycle related processes.
• Fluent in both speaking and writing English & Bahasa Malaysia. (Mandarin is an added advantage).
• Proven working experience in project management is an advantage.
• Solid organization skills including attention to details and multitasking skills.
• Willingness to learn and ability to adapt to changes is a must.