Description
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
You will join Howden's Commercial & Schemes division, helping organisations of different sizes find the right insurance to protect themselves from a wide range of risks. You will step into the shoes of an Insurance Account Handler, helping to look after existing clients and support them with their insurance policies.
You will begin with a structured induction before joining our Commercial & Schemes team, where you will work alongside experienced colleagues and gradually take on more responsibility. During the programme, you'll:
- Learn the foundations of commercial insurance and how an Account Handler supports clients.
- Draft clear and professional email correspondence for clients and insurers.
- Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
- Help gather and share the information needed to manage policies and support client requests.
- Support with maintaining accurate and up-to-date client records.
- Build long-term relationships and provide excellent customer service.
- Learn how amendments to insurance policies are managed as well as the policy renewals process.
No insurance experience is needed; we'll teach you everything you need to know! You'll be:
- Curious and motivated to learn about insurance and develop your career.
- A confident communicator who is comfortable speaking with different people by phone and email.
- Able to build positive relationships with clients, insurers and colleagues.
- Tenacious and resilient when facing challenges or setbacks.
- Organised and able to manage different tasks and priorities.
- Attentive to detail, with strong written communication skills.
- Proactive and willing to ask questions, contribute and support the wider team.
To be eligible for our apprenticeship, you must:
- Have the full and unrestricted right to work in the UK.
- Have lived permanently in the UK for the last 3 years.
- Have achieved a grade C/4 in GCSE English and Maths.
- Not already hold a qualification that significantly overlaps with the content of this apprenticeship.
In return, you'll gain exposure to an exciting global industry, receive structured development throughout the summer and build relationships that could shape your future career. You'll also benefit from:
- £23,000 and a generous pension scheme.
- Completing fully funded professional qualifications relevant for your role.
- Structured learning and development through our 18-month apprenticeship development programme.
- 25 days' annual leave, plus bank holidays.
- Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.