Retail Operations Assistant Manager

This role exists to strengthen the operational foundations across CHANEL's HK/MO boutique network, enabling every boutique to run with consistency, confidence, and discipline.

Responsibilities

Boutique Operational Standards & Excellence

• Support the development, maintenance, and communication of operational SOPs and standards across the HK/MO market
• Identify and report process inefficiencies and support the implementation of agreed improvements
• Maintain operational frameworks, tools, and reference materials for effective and consistent performance
• Partner with Boutique Operations Managers to ensure operational standards are understood and applied
• Coordinate readiness activities and follow-up for new initiatives, seasonal peaks, and key business activations
• Collaborate with the Retail Operations & Projects Manager to align operational standards with broader function strategy and company policy
• Escalate material operational risks, non-compliance, and recurring issues promptly

Retail Operations Initiatives & Change Delivery

• Support and coordinate market-level delivery of retail operations initiatives
• Prepare and maintain local delivery plans and translate requirements into operational actions
• Coordinate cross-functional stakeholder and boutique teams throughout each initiative
• Partner with Boutique Operations Managers to ensure effective implementation and embedding of initiatives
• Support post-launch reviews, consolidate feedback, and track corrective actions
• Maintain accurate and up-to-date initiative documentation

Inventory & BOH Operations

• Support the implementation and monitoring of inventory management standards and controls
• Monitor BOH operational practices and support best practices in stock organization, product handling, replenishment, and security protocols
• Partner with Boutique Operations Managers to ensure inventory processes are consistently applied and maintained
• Collaborate with BTQ, logistics, merchandising, and finance to coordinate operational follow-up and resolve execution issues
• Monitor stock accuracy and integrity and escalate significant or unresolved issues
• Support continuous improvement of inventory and BOH processes

People & Capability

• Support operational capability building across the boutique network
• Identify operational learning needs and share observations with the Retail Operations & Projects Manager and Boutique Operations Managers
• Provide day-to-day coaching and support to boutique teams on operational processes and tools
• Foster a culture of operational excellence and continuous learning
• Contribute to talent development by identifying strong operational practices and potential talent

Requirements

• Minimum 3-5 years of relevant experience in retail operations or a related discipline
• Hands-on experience supporting boutique operational standards across a multi-door or complex retail environment
• Experience coordinating and supporting retail operations initiatives
• Ability to work effectively with office functions and frontline boutique teams
• Strong, hands-on knowledge of BOH operations and inventory management
• Demonstrated ability to analyze operational issues and escalate risks
• Clear and collaborative communicator
• Fluent in English and Cantonese; Mandarin is an advantage