Customer Service Systems Engineer, Government

We are seeking a highly autonomous systems engineer to own and improve the systems that support our government work, including Salesforce and related integrations.

Responsibilities:

• Own government support systems from problem definition through design, delivery, production validation, and ongoing operation.
• Design and build maintainable service workflows, data models, interfaces, and integrations.
• Partner with government, support, operations, security, and engineering teams to make technical tradeoffs and translate access, data-handling, and change-control requirements into working solutions.
• Improve reliability and performance through automated tests, observability, safe releases, incident response, and recovery.
• Document architecture, operational procedures, and recovery paths so systems are understandable and supportable.

Requirements:

• Prior experience delivering or operating systems in a government environment is required.
• Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations.
• A track record of owning ambiguous technical work independently.
• Strong software engineering fundamentals.
• Experience with Salesforce security and permissions, appropriate data handling, production reliability, incident response, and recovery.

Benefits:

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
• 401(k) retirement plan with employer match
• Paid parental leave
• Paid time off
• 13+ paid company holidays
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees