Description
We are currently recruiting Bank Private Patient Sales Advisors to join our Patient Support Centre based in St Mellons, Cardiff. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand.
Key Responsibilities:
- Manage self-pay patient enquiries via telephone, email and online platforms
- Handle enquiries from initial contact through to appointment booking
- Convert warm leads into appointments and sales to meet KPI targets
- Deliver a high standard of customer service in line with private healthcare expectations
- Manage and prioritise your own workload effectively
- Use multiple systems to support enquiry handling and booking processes
- Promote Spire’s Values and Purpose, contributing to a culture of service excellence
- Build positive relationships through clear and effective communication
About You:
- Strongly target-driven with a customer-focused approach
- Confident using a range of systems and technology
- Enjoy working in a fast-paced, collaborative team environment
- Strong communication and interpersonal skills
- Able to work effectively within a hub while supporting a national sales framework
Essential Criteria:
- Excellent verbal communication skills
- Ability to remain calm, professional, and focused under pressure
- Strong organisational skills with the ability to prioritise and multitask effectively
- High level of attention to detail
- IT literate, with confidence in learning new systems
- Commitment to confidentiality and information governance standards
Desirable Criteria:
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel
Working Hours: This is a zero-hours bank position. The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.
Benefits:
- Weekly pay
- Competitive bank rates
- Free on-site parking (saving an average of £50 per month)
- Access to the Spire Healthcare Pension Scheme
- Blue Light Card discounts
- Additional SmartSpending discounts via Spire for You
- Access to wellbeing and support services via Spire for You
- Free DBS check
- Full induction and mandatory training
- Ongoing support from Spire’s dedicated Resourcing Team
- Opportunities for further training and progression into permanent roles