Description
We are seeking an Escalation Engineer to provide advanced technical troubleshooting and resolution for complex enterprise and data-center switching issues across AOS-CX and AOS-S platforms.
The Escalation Engineer will own deep issue isolation, root cause analysis, workaround development, and collaboration with L3 Engineering, while mentoring L1 engineers and ensuring high-quality customer outcomes.
Responsibilities:
- Own complex L2/L3 switching cases escalated from L1 TAC
- Perform deep-dive fault isolation, protocol-level analysis, and advanced debugging
- Lead Sev-1 / Sev-2 incident resolution until service restoration
- Provide timely executive-ready updates during high-impact outages
- Drive cases to resolution while maintaining strict SLA compliance
Requirements:
- Bachelor’s degree in Engineering / Computer Science / IT
- 2-4 years of experience in Enterprise switching TAC, Network engineering, or Data-center / campus networking
- Advanced Networking skills, including Layer 2/Layer 3 protocols, Routing convergence & failure detection, and High availability campus & data-center designs
- Aruba Switching Mastery, including expert-level knowledge of AOS-CX architecture, VSX, and Advanced LACP
- Strong packet-level troubleshooting using PCAPs
- Linux log analysis, Core-dump and crash file interpretation, Wireshark advanced filters, and Python for basic log parsing
Benefits:
- Competitive salary
- Opportunity to work with a global leader in edge-to-cloud technology
- Collaborative and dynamic work environment