IT Support Engineer

Job Overview

The IT Operations team at Anthropic is seeking an IT Support Engineer who can provide technical support while ensuring a smooth employee experience. You will work closely with IT Engineering and Security teams to handle support requests, automate repetitive tasks, and improve processes.

Key Responsibilities

• Triage and resolve technical issues across hardware, software, networking, and accounts
• Diagnose and fix issues in macOS, ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian
• Troubleshoot device issues including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows
• Handle escalations requiring cross-team coordination and participate in on-call rotations for urgent issues
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate effectively with users at various technical levels
• Write and maintain internal documentation and spot patterns in support requests to identify areas for improvement
• Streamline onboarding and other high-volume operations, contribute to automation efforts, and maintain device management systems
• Write scripts in Bash or Python to automate repetitive tasks

Minimum Qualifications

• Hands-on IT support experience, preferably in a fast-paced environment
• Experience supporting macOS endpoints and other operating systems
• Google Workspace and Slack administration experience
• Understanding of identity and access fundamentals, MDM, and endpoint management
• Basic scripting skills in Bash or Python
• Strong troubleshooting and communication skills

Preferred Qualifications

• Familiarity with zero-trust security concepts and endpoint security tooling
• Networking basics: DNS, DHCP, VPNs
• Experience with IT projects beyond day-to-day support
• Familiarity with AI tools
• Interest in developing deeper technical skills

Logistics

• Minimum education: Bachelor’s degree or equivalent
• Location-based hybrid policy: 25% office time
• Visa sponsorship available

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space