Description
Thomson Reuters is seeking a Lead AI Platform Owner. This position pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations.
The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents , while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times.
About the Role
As a Lead AI Platform Owner, you will:
- Platform engineering depth , packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
- AI-driven operations innovation , identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring
- Thought leadership and evangelism , articulating an AI-for-operations vision, authoring white papers and R&D positions, staying ahead of emerging tooling
- Change management and adoption , driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
- Incident, problem, and change discipline , major incident leadership, RCA, and rigorous change control in a regulated production environment
- Service improvement measurement , instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
- Solution design and implementation planning , translating requirements into physical builds, costed designs, and multi-workstream delivery plans
- Automation and infrastructure-as-code fluency , scripting, configuration management, and pipeline-driven platform delivery
- Standards, compliance, and documentation , run books, technical policies, and AI governance/guardrails to document-control standards
- Cross-functional influence , partnering with architecture, security, development, vendors, and the business to land change
About You
You are a potential fit for the role Lead AI Platform Owner, if your background includes:
- 5-7 years of engineering in platform/database/storage
- Deep experience in Claude, Microsoft stack, Copilot, Gemini
- Platform engineering , OS hardening, golden image packaging, patch management, agent stacks
- Database engineering , performance monitoring, indexing, stored procedures, standby/replication, backup & recovery
- Storage engineering , SAN switch installs, disk consolidation/assignment, replication, storage standards
- Network engineering , routing, rule sets, port/NIC configuration, run book and config standards
- Application engineering , code review, design defect remediation, dev team interface
- Monitoring, capacity planning, performance tuning, backup & recovery
- Automation & scripting
- Technical lead / SME point of escalation
- Solution design & requirements definition
- Multi-workstream implementation and project planning
- Cost/design estimation and solution sign-off
- Technical documentation, run books, standards & policy authoring
- Cross-functional stakeholder collaboration
- Team mentoring; deputizing for team manager
- Continuous service improvement (CSI)
- Risk and issue ownership
- Technical R&D and white paper contribution
- Experience using Chat GPT for engineering
- Involvement in industry groups, forums, and/or seminars
- Vendor and third-party management
What's in it For You?
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute.