Description
You're joining Deliveroo, a leading food delivery company that's part of DoorDash, to design conversations that transform the way people shop and eat. You'll craft conversation specs, prompts, and evals, annotate data, and co-build tools that drive exceptional customer experiences. Your goal is to create conversations that are intuitive, helpful, and delightful.
Responsibilities
- Develop support conversation strategies that connect user needs, business promises, and operational capabilities.
- Design and maintain conversation flows, guiding users through proactive guidance, chat, and voice experiences.
- Prototype new conversational experiences, inventing and testing novel patterns, interaction paradigms, and support experiences.
- Shape the voice, tone, and behavior of conversational AI, ensuring consistency across brands, markets, and modalities.
- Build evaluation datasets and testing plans to assess conversation quality and model behavior.
- Design conversational safeguards to mitigate risks, ensure accuracy, and protect sensitive information.
- Mentor and educate the wider Studio team on conversation design best practices, technical fluency, and conversational judgment.
Requirements
- Strong editorial and conversational judgment, with experience in designing conversational systems or content programs.
- Strategic leadership skills, with the ability to influence product priorities and set direction across teams.
- Excellent writing and editing skills, with a keen eye for detail and a strong editorial point of view.
- Practical experience with LLMs and code, demonstrated through working AI prototypes and direct investigation of model behavior.
- Service design judgment, with the ability to connect individual conversations to the wider service and user needs.
- Experience in developing conversation evaluations and annotating model-training data.
- A track record of improving design quality through mentorship, critique, and shared tools or practices.
Benefits
- Competitive salary and equity options.
- Opportunity to work on complex, real-world problems at scale.
- Collaborative, flexible working environment with continuous learning opportunities.
- Culture built for builders, with high standards and a focus on growth and ownership.