Description
Cisco is seeking a highly motivated individual to join their presales team as a Solutions Engineer in the UK, focusing on Strategic Accounts.
As a Splunk Senior Solutions Engineer, you'll be the deep-dive technical sales resource for the UK Sales team, supporting clients across the region. This role has a specific focus on Strategic accounts; these are high-value customers with significant revenue potential, market influence, or alignment with Cisco's product vision.
The Senior Solutions Engineer will provide tailored solutions and technical executive-level engagement to drive long-term growth and partnership.
Key Responsibilities:
- Serve as a subject matter expert on Splunk products and solutions, providing technical guidance and support to strategic accounts.
- Design, develop, and implement customised solutions that align with customers' desired business outcomes and demonstrate quantifiable, measurable value.
- Collaborate with sales teams to understand customer requirements and operational pain, deliver compelling presentations, and demonstrate the value of Splunk solutions.
- Build and maintain strong relationships with technical champions, ensuring their long-term success and satisfaction.
- Identify and resolve technical issues, ensuring customer satisfaction and successful deployment of Splunk products.
- Conduct training sessions and workshops for customers, enabling them to maximise the use of Splunk solutions.
- Demonstrate Splunk products and services to customers on-site, remotely via webinars, and at field events such as conferences and trade shows.
- Work closely with the presales team and management to develop and continually improve working practices, standard methodologies, and presales processes.
Qualifications:
- Minimum of 5 years of experience in a solutions engineering or similar role, preferably within the data analytics or IT industry, with a focus on strategic accounts.
- Proficiency in Splunk products or similar, data analytics, and operational intelligence. Strong knowledge of IT infrastructure, cloud technologies, and security protocols.
- Domain knowledge in security operations, Observability, DevOps, IT operations, big data, or log management.
- Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer needs.
- Ability to work collaboratively with multi-functional teams, including sales, product development, and customer support.
Education:
- Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degrees or certifications in relevant areas are a plus.