Front Desk Agent - Full Time - Best Western - starting at $18/hour

We are seeking a Front Desk Agent to join our team at Best Western in Sterling, Virginia. As a Front Desk Agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service.

Responsibilities:

• Provide exceptional guest service, responding to guests in a friendly and positive manner
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assist guests with knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
• Work as a team player to meet guest needs and contribute to efforts of other departments
• Understand and follow B. F. Saul Company Hospitality Group's guest service recovery program
• Follow proper selling techniques to maximize room revenues and drive sales
• Monitor room availability, follow restrictions, and adhere to booking policies and procedures
• Produce required volume of work by planning, organizing, and prioritizing work duties
• Maintain a clean and safe work area in compliance with regulations and company procedures

Requirements:

• High school diploma or GED required
• 1+ years prior guest service experience in a hospitality setting
• Excellent verbal communication skills, attention to detail, and ability to perform in a fast-paced environment
• Ability to lift, push, and pull up to 75 pounds on an occasional basis

Benefits:

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs, including discounted room rates, weekly payroll, and annual performance appraisals