Description
We are seeking a Shift Lead - Food to join our team at Marks & Spencer in Epsom.
As a Shift Lead, you will play a crucial role in leading the fill operation, ensuring the salesfloor is ready to trade, and coordinating resources to serve, sell, and fill.
Your responsibilities will include:
- Coordinating resource to deliver operational tasks during the fill operation
- Leading the fill operation, coaching colleagues on One Best Way, and driving productivity in readiness for store opening
- Allocating resource effectively to deliver a quick payment experience
- Enabling daily operational processes to be implemented efficiently across the store
- Coordinating the team to deliver a clean, safe, and well-presented store
- Role modelling great Customer Service and M&S behaviours
- Supporting Colleague Managers and sharing observations to help deliver high performance
- Being a key holder and answering call outs as required
- Performing tasks related to opening and closing the building, including receipt of vehicles and temperature controls
In terms of work pattern, you will work a rotating shift pattern, which includes:
- Week One: Sunday 10:30-18:30, Monday 05:00-13:00, Wednesday 05:00-13:00, Thursday 05:00-13:00, Friday 05:00-13:00
- Week Two: Tuesday 05:00-13:00, Saturday 13:00-21:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
We offer a range of benefits, including:
- Competitive salary
- Opportunities for career development and growth
- Collaborative and inclusive work environment
If you are a motivated and organised individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.