Description
As an Ops Planning & Insights Associate, you will be at the heart of Operational Planning for our global Site Operations.
You will leverage data and analytics to deliver actionable insights that will shape our strategy across labour management, cost efficiency, and operational effectiveness.
You will partner with stakeholders across Finance, Site Ops, Legal, Commercial, and other teams to drive planning, reporting, and budgeting processes.
This role is ideal for someone who combines analytical rigour with strong communication skills and a deep curiosity for how operational systems and incentives work.
Responsibilities
- Support operational strategy development through data analysis, modelling, and insight generation across all Site Operations markets and businesses (dark kitchens, dark stores, and other formats).
- Support labour management initiatives by optimising workforce planning, productivity tracking, and labour-to-sales efficiency.
- Monitor and report key operational cost lines, driving performance management and accountability across the global network.
- Maintain dashboards and reports that make performance transparent, scalable, and actionable.
- Act as point of contact to operations teams for queries related to labour.
- Provide ad-hoc analysis and recommendations to stakeholders to support key decisions, trade-offs, and investment priorities.
- Document and maintain the SOPs that underpin Operational Planning's processes.
- Help drive a culture of data-driven decision-making, continuously improving the accuracy, accessibility, and impact of Site Operations data.
Requirements
- Min. 2 years of experience in an analytical or strategy role, ideally in consulting, finance, or a high-growth environment.
- Strong quantitative skills and proficiency in Excel and/or Google Sheets.
- Understanding of economics, accounting and/or statistics is a strong plus.
- Excellent stakeholder management, presentation and communication skills, with the ability to translate data into clear business recommendations.
- High attention to detail, structured problem-solving ability, and a proactive approach to improving processes.
- Thrives in a fast-paced, dynamic, cross-functional environment.
- Passionate about delivering measurable business impact.
- London-based with a minimum of 3 days required in the office.
- Travel to other markets may be required as part of this role.