Emerging Fraud Researcher

At Twilio, we're shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Join the team as Twilio's next Emerging Fraud Researcher. This position is needed to detect emerging fraud trends and behaviors on Twilio Network, across all channels - voice, messaging and email. You will work on researching new fraud behaviors by analyzing industry trends and analyzing billions of events using AI tools.

Responsibilities:

• Perform independent research using AI tools to identify novel emerging fraud trends
• Work with data scientists to create ML models to detect fraud behaviors at scale
• Continuously stress test our network for vulnerabilities
• Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity, including AIT and ATO
• Develop and execute proactive fraud mitigation strategies to protect customers and the network
• Collaborate with data science and engineering teams to refine detection models and reduce false positives
• Conduct in-depth investigations into high-impact fraud incidents, providing root cause analysis and actionable recommendations
• Monitor industry trends in fraud and bot detection to maintain a competitive defense posture

Qualifications:

• 5+ years of experience in fraud investigations, trust & safety, or security analysis within a high-growth tech environment or large-scale distributed systems
• Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses
• Proven track record of designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure
• Strong cross-functional incident response leadership with the ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders

Location: Remote - US (not eligible to be hired in CA, CT, NJ, NY, PA, WA)

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500
• Based in the San Francisco Bay area, California: $201,280 - $251,600