Social Media Manager with Chinese - Gaming - Fixed-term

We are seeking a Social Media Manager with Chinese language skills to join our Engage service line, which provides technical support, community management, and trust & safety services for AAA and Indie studios in the gaming industry.

Job Details This is a fixed-term contract expected to last approximately 6 months, working remotely as a full-time employee.

Responsibilities

• Engage with players by responding to comments on social media platforms
• Collaborate with team members to align on tone of voice, FAQs, and response guidelines
• Provide cover as main point of contact for Community Managers when CM Lead is on holiday or sick leave
• Manage client interactions when CM Lead is on holiday or sick leave
• Foster a positive work environment, build engagement, and resolve conflicts

Analytics

• Create reports to analyze content performance and make recommendations
• Assist CM Lead in producing performance reports

Leadership

• Lead the team on paid social media
• Assist CM Lead in managing processes and delivering community management services
• Assist with training and coaching new and existing Community and Social Media Managers

Business

• Develop calendars with creative ideation and produce engaging content
• Schedule content across social channels and write copy aligning to brand voice
• Support campaign planning, audience and trend research, and brand building
• Align with studio to understand available imagery and create additional assets

Requirements

• Prior experience in community management/social media in gaming
• Excellent written and verbal communication skills in English
• Experience with Heybox, Rednote, Billibilli
• Passionate about video games and social media
• Strong understanding of social media/community management platforms/channels

Benefits As a remote role, we offer flexibility and a nice work-life balance. Our company culture is fun, friendly, diverse, and inclusive.