Description
We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Burnley, Lancashire. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting colleagues, and maintaining a clean and tidy store environment.
Job Responsibilities:
- Provide thoughtful, friendly, and helpful service to customers
- Assist customers with their queries and resolve issues promptly
- Maintain a clean and tidy store environment, including shelves and stock areas
- Support colleagues and work collaboratively as a team
- Use digital tools to enhance customer experience and perform tasks efficiently
- Develop knowledge of products, services, and promotions to make helpful recommendations to customers
Requirements:
- Friendly and welcoming demeanor with a genuine enthusiasm for helping customers
- Ability to thrive in a fast-paced, physical, and high-energy environment
- Committed team player with flexibility and willingness to work across the store
- Open to learning, developing, and trying new things to improve customer service
- Confident in using new digital tools and technology
Benefits:
- Discount card with 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
- Holiday entitlement based on hours worked
- Enhanced Family Leave policies, including maternity, paternity, and adoption support
- Pension and life cover, with matching contributions and up to 6x life cover
- Sainsbury's share schemes, allowing employees to buy shares at discounted prices
- Other retail savings, including discounts on eating out, holidays, and at other retailers
- Physical wellbeing programs, such as cycle-to-work and bike rental schemes, reduced-price gym access, and health/dental cash plans
- Mental wellbeing support, including 24/7 access to Employee Assistance Programme and online wellbeing platform
- Financial support, including interest-free season ticket loans, pay advances, and affordable loans and savings