Description
As a Product Manager on the Internal Tools Team at Podium, you will define and build systems, platforms, and automation that power how GTM teams operate and engage with customers.
Your work will directly impact sales performance, customer retention, and operational efficiency across the business. This role is both strategic and execution-focused: you will own the vision, roadmap, and outcomes of internal products that enable teams to execute on company-wide strategy at scale.
Key responsibilities:
- Define and drive the vision and roadmap for internal platforms and automation that elevate team performance, streamline workflows, and enable more effective customer engagement.
- Identify and implement opportunities to apply AI and automation within internal workflows, reducing manual effort, improving decision-making, and increasing quality and consistency of customer interactions.
- Lead end-to-end development of new internal products, platforms, and systems, from concept through launch, and own adoption, performance, and measurable impact on key business outcomes.
- Collaborate with cross-functional teams to identify needs, define requirements, and ensure successful rollout and adoption of internal tools.
- Engage directly with internal users to gather feedback and insights that drive product improvements and future innovations.
- Leverage product, usage, and other business performance data to inform decisions and maximize impact.
- Communicate effectively with executive leadership, demonstrating strong executive presence and influencing strategic decisions through clear and compelling product insights and recommendations.
Requirements:
- 4+ years of product management experience with a track record of delivering web-based products, ideally in SaaS or communication tools.
- High agency and ownership, with a willingness to tackle problems end-to-end.
- Enthusiasm for AI, with a solid understanding of AI systems.
- Proven experience in fast-paced technical environments, working with cross-functional teams.
- Demonstrated ability to manage the entire product lifecycle, from concept to launch.
- Strong collaboration, analytical, and communication skills.
Benefits:
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops
- Stellar HQ gym
- Onsite HQ child care center