Operations Manager

Join Kobie, a National Top Workplace and Top Remote Workplace, as an Operations Manager. Kobie is a leader in loyalty, helping brands build lasting emotional connections with their consumers.

As an Operations Manager, you will support the improvement of organizational efficiency, specifically programmatic, technical, and client-centric operations to accelerate development and ensure long-term success.

How you will make an impact

• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
• Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
• Work with the client services team and technology team on the implementation and tracking of client's requirements for program success.
• Help maintain effective working relationships with affiliate client organizations and other members of the Kobie Team.
• Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.

Operational Excellence

• Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
• Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
• Proactively address operational challenges and resolve issues to minimize impact on customer experience.

Programming Support

• Support the creation and execution of client programs.
• Aid with program, client, and intra-team logistics.
• Support strategic vision and the sustainability of programming.
• Lead program and support including facilitation, leading discussions, delivering results and success.
• Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.

What you need to be successful

• Operations experience a plus
• Strong organizational and management skills
• Excellent communication skills – written and verbal.
• Problem-solving skills
• High level of curiosity
• Ability to prioritize and manage in a constantly changing environment.
• Ability to think strategically and help create the vision for the client.
• Intra-Team coordination and leadership skills
• Commitment to the mission, Kobie values, and goals of the client

Systems Experience

• Experience with workflow management tools/Project Tracking Software preferred
• MS Office Suite
• Enterprise application management experience