Underwriting Service Senior Manager (Quản lý Cấp cao Dịch vụ Thẩm định Bảo hiểm)

Prudential's purpose is to be partners for every life and protectors for every future.

The Underwriting Service Senior Manager will manage and optimize underwriting services, ensuring technical excellence, process efficiency, and compliance with company and regulatory standards.

Job Responsibilities

• Manage the underwriting process for insurance policies, ensuring accurate and efficient assessment of applications within the standard turnaround time.
• Develop and implement underwriting guidelines, ensuring compliance with reinsurance guidelines and regulatory standards.
• Review and underwrite new and existing insurance proposals within authorized limits, ensuring sound risk assessment.
• Monitor team adherence to company policies and regulatory standards in all underwriting processes.
• Identify and analyze bottlenecks within the underwriting process and implement strategies to mitigate them.
• Collaborate with senior leadership to define long-term objectives for underwriting operations, ensuring alignment with overall business strategy.
• Establish and maintain a governance framework for underwriting operations, ensuring compliance with regulatory requirements and internal guidelines.
• Create and monitor key performance indicators (KPIs) for underwriting to ensure accountability and transparency.
• Lead team development initiatives by organizing regular training sessions, workshops, and knowledge-sharing opportunities.
• Foster a culture of continuous learning by managing, mentoring, and coaching underwriting teams to enhance quality and productivity.
• Deliver underwriting process training to the nationwide sales force to reduce avoidable pending cases.

Job Accountability

• Performance Monitoring: Accountable for the productivity and accuracy of the underwriting team, ensuring that all processes meet organizational standards and turnaround time requirements.
• Regulatory Compliance: Maintain compliance with applicable insurance regulations and company policies across all underwriting activities and partnerships.
• Quality Improvement: Identify and implement improvements in underwriting processes to enhance service delivery and operational efficiency.
• Team Leadership: Lead and motivate the team to achieve business objectives while providing guidance, support, and development opportunities.

Job Requirements

• Medical Bachelor degree or Doctor of Medicine (MD) or other relevant degree.
• Minimum 5 years of experience in Underwriting Services Management.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Strong medical knowledge.
• Competencies in problem analysis, decision-making, customer orientation, negotiation, presentation, influence, and empathy.
• Leadership Capability Model – Intermediate Level.