Description
This role drives the adoption of software, services, and value realization, leading to successful renewals and growth by proactively managing and mitigating renewal risk throughout the customer journey in alignment with sales and renewals teams.
The role develops and maintains strong executive and technical influence with customer stakeholders to understand their business challenges and objectives, and advocates for the customer within Cisco to ensure their needs are met and that they receive a high-quality customer experience.
Key responsibilities include:
- Leading creation and execution of E2E plans across 2-3 accounts, strategically aligning the adoption of Cisco software and services with customer goals and driving measurable outcomes
- Applying good understanding of Cisco's product and service portfolio to drive delivery innovation, growth, and strategic alignment
- Being accountable for financials for defined accounts including services revenue, margin and making needed strategic investment decisions
- Overseeing service performance and customer outcomes, identifying risks and recommending mitigation actions with an impact across accounts or regions
- Demonstrating strong technical expertise in Cisco’s network, software, and technology products; integrating this knowledge to enable technical adoption across multiple accounts
- Serving as an ambassador and supporting improvements to processes and tools for logging technical friction and adoption blockers; helping monitor resolution and communication of feedback
- Integrating Cisco technologies across accounts and applying AI-driven insights
- Leading collaboration with CSS, partner, BE, and delivery teams to identify and implement technology and AI-driven improvements, fostering innovation and continuous improvement across accounts
Minimum qualifications include:
- Bachelor's + 12 years of related experience, or Master's + 8 years of related experience, or PhD + 5 years of related experience, or equivalent relevant work experience
- Associate level (e.g., CCNA) or equivalent relevant certification expected