Description
We are seeking an Account Handler to support our team for the administration of renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients and be excited about the prospect of working with a growing insurance broker that's making a real impact in the market.
Responsibilities:
- Assist in achieving Group/Division client retention targets by providing an excellent level of service
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points
- Undertake market exercise to establish most competitive terms available
- Obtain renewal terms and present to client
- Issue renewal documentation in line with contract certainty
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums
- Actively cross-sell products from other Divisions
Knowledge:
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
- Minimum of 2 years' industry experience
Skills:
- Good level of technical insurance skills
- Accuracy and attention to detail
- Ability to process work quickly and efficiently
- Ability to prioritise work and meet deadlines
- Excellent client service skills
- Good negotiation and broking skills
- Ability to gather and analyse information from the client
- Ability to identify and respond appropriately to an individual client's level of understanding
- Ability to persuade and influence others
Qualifications:
- GCSEs A-C in Maths & English
- Cert CII (desirable)
- Acturis (desirable)
What we offer:
- A career that you define
- We're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond