Health Service and Operation Manager

We are currently seeking an experienced professional to join our team as a Health Service and Operation Manager.

In this role, you will:

• Lead tiered member operations to drive customer upgrades and progression, and optimise the member demographic structure through refined user operation strategies.
• Partner with Technology teams to elevate overall member satisfaction, and continuously monitor and optimise the member experience across privilege utilisation, functional interaction, and member engagement touchpoints.
• Collaborate closely with cross-functional teams to design effective member penetration pathways and marketing strategies based on current business coverage and customer profiles.
• Manage cross-departmental project collaboration and communication to drive the successful implementation of initiatives within the member framework, ensuring mutual value creation for all stakeholders.
• Work closely with channel managers and IT for overall business support.

To be successful in the role, you should meet the following requirements:

• Bachelor or above education background
• Good exposure in the insurance industry is preferred with strong business acumen
• Excellent communication, negotiation, and problem-solving skills
• Excellent analytical and problem-solving skills, and can proactively drive a project independently