Senior Technology Specialist, Executive Support

Okta is looking for a Senior Technology Specialist, Executive Support to join the Global Executive Operations (GEO) Team. The successful candidate will provide discreet, first-touch technology support to Okta's C-suite executives and their executive assistants.

Responsibilities:

• Deliver daily onsite and remote IT support for executives and EAs through ServiceNow, Slack, walk-ups, and email, with a focus on first-touch resolution and SLA performance.
• Support white-glove AV and Zoom for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, onsite and remotely.
• Onboard new executives with a personalized Day 1 experience so they are fully set up for success.
• Troubleshoot macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance.
• Investigate complex incidents, document root causes in RCAs, and find process changes that improve productivity for executives and the support team.
• Join a shared on-call rotation for critical executive escalations, including early morning, late night, and weekend coverage.
• Create knowledge articles, runbooks, and short videos that enable the GEO support team and executive customers.
• Contribute to Workplace Technology projects and travel up to 25% of the time to other Okta offices or offsite events.

Requirements:

• 5+ years in enterprise IT support, workplace technology, systems support, or a related technical field.
• Hands-on, advanced troubleshooting across Mac and PC hardware.
• Working knowledge of heavily SaaS-based environments, including managing role-based access control (RBAC).
• Comfort supporting C-suite leaders in high-touch corporate settings.
• Know-how running AV events, Zoom Rooms, Zoom, and Zoom Phone in corporate spaces.
• Deep technical range across endpoint management, identity and access, collaboration platforms, networking, and video conferencing or workplace AV.
• Discretion and integrity in confidential, high-pressure situations, with the composure to stay decisive.
• A track record of mentoring junior engineers, documenting technical standards, or building reusable cross-training.

Nice to have:

• Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.
• Experience with automation, scripting, AI-enabled support, or other tools that reduce repetitive work and improve support quality.

Benefits:

• Health, dental and vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)