Partner Services Manager

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Partner Services Manager at Fin, you'll own the partner enablement engine, designing and delivering high-quality webinars, building certification pathways, and curating self-led online learning using AI technology.

Responsibilities

• Own the partner enablement programme end to end, including curriculum, certification pathways, and a regular calendar of enablement moments
• Prepare and deliver high-quality webinars and live enablement sessions for partner audiences
• Curate self-led online enablement at scale, using AI technology to create, personalise, and maintain learning content
• Own and run the partner certification programme on the learning platform
• Onboard and ramp new Service Delivery Partners
• Act as the liaison who ensures Service Delivery Partners have a great experience working with Fin
• Drive Quarterly Business Reviews with each service partner

Requirements

• 6+ years of work experience, with 3+ years in enablement, training, or implementation/consulting roles
• Proven experience designing curricula, building certification programmes, and measuring learning outcomes
• Confident preparing and delivering polished webinars and live sessions to large external audiences
• Hands-on use of AI tools to create, personalise, and maintain enablement content at scale
• Ability to make complex topics simple to understand
• Comfortable working with partners, consultants, and customers via video calls
• Adaptability and willingness to experiment to find the best processes and solutions

Nice to Have

• Experience training on SaaS products or specifically, experience with Fin
• Experience with modern learning platforms and AI-assisted content creation tooling
• Experience with AI Agents and/or Large Language Models
• Past experience managing channel or consulting partner relationships, or projects delivered by Consulting Firms

Benefits

• Flexible working policy with at least three days in the office per week
• Comprehensive benefits and resources to support health, wellbeing, family, time away from work, and financial future