Description
Electronic Arts is seeking a Strategy & Program Management Intern for their Fan Care Community Care team. The intern will support the Game Lifecycle Manager Team, focusing on strategic initiatives that improve how cross-functional teams work together to deliver exceptional fan experiences.
The EA Experiences group ensures great experiences for growing communities centered around world-renowned brands. The Game Lifecycle Management team partners across Studios, Community, Product, Self-Service, Live Operations, and Fan Intelligence to align strategies that improve fan experiences throughout a game's lifecycle.
Responsibilities:
- Support strategic planning and cross-functional initiatives across multiple EA game franchises.
- Partner with the Game Lifecycle Team to prepare workshops, document outcomes, and drive follow-up actions across partner teams.
- Gather and synthesize feedback into clear themes and actionable insights.
- Identify patterns, dependencies, and opportunities across multiple workstreams to support strategic decision-making.
- Create executive-ready templates that communicate complex information clearly.
- Maintain program documentation, action trackers, and strategic deliverables.
- Help improve team processes by identifying opportunities to streamline collaboration, planning, and information sharing.
Requirements:
- Currently pursuing a Bachelor's or Master's degree in Business, Strategy, Customer Experience, Operations, Human-Centered Design, Analytics, Communication Science, or a related field. Must graduate no earlier than December 2027.
- Strong systems thinking and analytical skills.
- Excellent written communication and presentation skills.
- Ability to synthesize large amounts of qualitative and quantitative information into concise, actionable insights.
- Comfortable working in ambiguity and adapting to evolving priorities.
- Highly organized with strong attention to detail and follow-through.
- Proficiency with PowerPoint, Google Slides, Excel, or similar productivity tools.
Preferred Qualifications:
- Experience facilitating workshops, group projects, or cross-functional collaboration.
- Familiarity with project or program management tools such as Miro, Jira, Asana, Airtable, or Confluence.
- Experience conducting research or analyzing customer feedback.
- Passion for gaming, digital products, customer experience, or strategy.
Benefits: Electronic Arts offers a comprehensive benefits package, including physical, emotional, financial, professional, and community well-being programs. Benefits are customized to meet local needs and may include medical assistance, mental health support, retirement savings, paid time off, family leaves, free games, and more.