Technical Program Manager

The Opportunity

The Omnichannel team at Flexport is seeking a Technical Program Manager II to lead cross-functional programs and drive business growth. As a Technical Program Manager, you will be responsible for delivering high-impact technology programs across multiple engineering teams, product domains, and business functions.

Key Responsibilities

• Lead high-impact technology programs spanning multiple engineering teams, product domains, and business functions.
• Define clear goals, milestones, owners, dependencies, and success metrics.
• Build realistic program plans and hold teams accountable to committed deliverables.
• Proactively identify risks, blockers, and conflicts and drive them to resolution.
• Coordinate cross-team dependencies and align roadmaps across Engineering, Product, and Operations.
• Provide clear visibility into program progress, risks, decisions, and trade-offs.
• Drive launch readiness, operational readiness, migrations, and other critical cross-functional initiatives.
• Support annual and quarterly planning, including prioritization, estimation, capacity planning, and resource alignment.
• Establish effective processes that improve execution and predictability across the Omnichannel organization.
• Act as a trusted technical partner for key merchants using Flexport's Omnichannel products and services.
• Regularly engage with merchants to understand their experience, feedback, concerns, technical challenges, and escalations.
• Develop a strong understanding of Flexport's Omnichannel technology to diagnose and contextualize merchant problems.
• Triage merchant issues and coordinate across Engineering, Product, Operations, Support, and other teams to drive timely resolution.
• Proactively manage merchant expectations and maintain clear communication throughout critical issues and escalations.
• Identify recurring merchant pain points and translate them into actionable product, technology, or operational improvements.

Requirements

• 5+ years of experience in technical program management, engineering, product, technical account management, or a related technology role.
• Proven experience leading complex, cross-functional programs across multiple engineering teams.
• Strong program planning, execution, dependency management, and risk management skills.
• Ability to understand complex technical systems and effectively partner with engineering leaders.
• Experience working directly with customers or enterprise clients, including managing technical issues and escalations.
• Strong ability to translate customer problems into clear technical and operational actions.
• Excellent communication and stakeholder management skills across both internal teams and external partners.
• Ability to influence and drive execution without direct authority.
• Strong ownership, judgment, and bias toward action.
• Ability to operate effectively in ambiguity and bring structure to complex problems.
• A data-driven mindset and strong focus on measurable outcomes.
• Experience in logistics, fulfillment, e-commerce, warehouse technology, transportation, or large-scale platform programs is a plus.