Description
The Service & Engagement Executive Team Leader role at Target involves leading a team to deliver exceptional guest experiences, driving sales growth, and managing a team of hourly team members and leaders.
The pay range for this role is $64,000.00 - $128,000.00 per year, depending on factors such as labor markets, education, work experience, and certifications.
Responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations
- Drive total store sales and understand the role in sales growth and how departments and team contribute to and impact total store profitability
- Anticipate staffing needs, talent plan, and recruit – both long and short term
- Manage leaders to follow-up on training completion, check for understanding, and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent and meaningful development conversations throughout critical touch points within Service and Engagement Team leader career path
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest-centric culture
- Establish a culture of accountability through clear expectations and performance management
- Understand business reporting and guest insights to understand, troubleshoot, and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported to make things right for the guest
- Own schedules that follow scheduling allocation and guidelines to support peak traffic times, key holiday events, and weekends
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences
- Be the champion of physical and digital offerings to ensure the team can inform, educate, and promote the suite of benefits, features, and offerings that reward guests and/or enhance their shopping experience
- Expect and enable the team to stay up-to-date on upcoming major promotions, brand launches, and events
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience
- Lead the team to deliver an efficient and hassle-free guest pick-up experience
- Work a schedule that aligns to guest and business needs
- Demonstrate a culture of ethical conduct, safety, and compliance
- As a key carrier, follow all safe and secure training and processes
- Address store needs
- All other duties based on business needs
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead, and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports, and information
- Scan, handle, and move merchandise efficiently and safely
- Accurately handle cash register operations and cash transactions
- Flexible work schedule and regular attendance necessary
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation