Description
As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd in Chichester, West Sussex, you will plan and lead the online picking and delivery team to ensure a seamless shopping experience for customers.
The role involves being a visible leader, engaging and coaching a large team of shoppers and drivers, and collaborating with other managers to ensure the success of the overall store.
Key responsibilities include:
- Managing performance and capability
- Conducting disciplinaries
- Ensuring scheduling and pay are accurate
- Delivering KPIs and other performance indicators
- Leading operations and making decisions independently
The ideal candidate will have previous line management experience in a fast-paced environment, a track record of delivering excellent customer service, and experience in leading a team.
Essential criteria include:
- A track record of delivering brilliant customer service and coaching colleagues
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Experience in managing employee relations issues
In terms of benefits, Sainsbury's offers:
- A discount card providing 10% off shopping at Sainsbury's, Argos, Tu, and Habitat
- An annual bonus scheme
- Free food and hot drinks in stores
- Generous holiday entitlement
- Pension contributions matching 4-7.5%
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, and more