Description
As a Vault Unit Manager within Capital One Auto, you will lead an onsite team of 15+ agents who are responsible for the processing, storage, and maintenance of funded auto contracts within the Vault.
Responsibilities:
- Achieve business goals for a team of up to 15+ associates.
- Provide continuous feedback and coaching to associates.
- Oversee day-to-day vault operations, including core workflows such as processing paper contracts through their entire loan lifecycle, preparing Credit Bureau Reporting dispute letters, auditing existing contracts, and fulfilling ad-hoc requests from the department’s shared email inbox.
- Define and measure performance metrics and clearly communicate to team associates.
- Prepare and deliver performance reviews for direct reports.
- Motivate and develop associates and help them achieve their career aspirations.
- Manage business level metrics to high efficiency standards.
- Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
- Execute flawless management of projects assigned to the unit.
- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
- Review escalations daily to solve complex issues and address items with delays.
- Communicate and collaborate with internal and external partners.
- Review reporting on team and individual levels to measure performance impact.
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification.
- At least 2 years of experience in people management.
- At least 2 years of experience using Google Suite or Microsoft Office.
Preferred Qualifications:
- At least 3 years of experience in people management.
- At least 2 years of experience in an operational role within the financial services industry.
- At least 2 years of experience in process management.
Location: Plano, TX (Plano 5) - This role is an essential position and requires onsite attendance. This team currently operates with 5 days in the office.
Schedule: Monday - Friday 7:00am-4:00pm or 8:00am-5:00pm CT
Salary: $80,800 - $92,200 per year.
Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.