Description
Sodexo is seeking an experienced Travel Coordinator to join their team at the Balcatta Support Centre. As a Travel Coordinator, you will be responsible for booking flights and accommodation for Sodexo employees and contractors traveling to various sites across the Pilbara region.
Responsibilities:
- Book flights and accommodation for Sodexo employees and contractors traveling to various sites across the Pilbara region
- Collaborate and work in alignment with client requirements, timeframes, and systems
- Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems
- Provide excellent customer service and support to ensure a positive customer experience
- Complete relevant compliance checks prior to booking travel in line with policy requirements
- Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines
- Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency
- Communicate effectively with peers and leaders to ensure issues are identified and prioritized accordingly
- Support the coordination of discrepancy and flight no show reporting
- Educate and support customers to ensure Travel Policy guidelines are understood and adhered to
- Support critical site-based travel at weekends as per roster schedule
Requirements:
- Previous experience booking travel, preferably via Amex and/or Inflight
- Experience using Microsoft Systems, Office, and D365 CRM, preferable
- Excellent customer service skills and a customer-centric attitude
- Confident and positive communication skills with a friendly proactive approach
- Ability to prioritize effectively and flexibility to quickly adapt in a high-pressure environment
- Ability to navigate systems with efficiency whilst maintaining high levels of accuracy
- Strong team player
Benefits:
- Competitive pay and job security in an essential services industry
- Access to 100+ retail discounts and multiple salary packaging options
- Great teamwork and a solid group of people around you!
- Opportunities for training and career progression within Sodexo