Description
As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
Key responsibilities include:
- Collaborating with other managers to ensure the success of the shopping experience of the overall store
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
The online teams work early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPIs or other performance indicators
- Can manage disciplinaries, performance issues, or other similar employee relations issues
- Leads operations and is comfortable doing this alone in the absence of more senior management
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
Working for us has great rewards:
- Salary will be dependent upon your experience as well as the store size, complexity, and location
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks
- An annual bonus scheme based on our, and your, performance
- Free food and hot drinks provided for Colleagues in all our stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – we’ll match 4-7.5% of your pension contributions
- Sainsbury’s share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential
- Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI