Senior Site Reliability Engineer I

Electronic Arts is seeking an experienced Senior Site Reliability Engineer (SRE) to lead the reliability, scalability, and performance engineering of critical infrastructure and production systems.

As a Senior SRE, you will play a strategic and technical leadership role, driving reliability practices, mentoring SRE teams, and influencing the adoption of automation, observability, and resilience engineering across the organisation.

Responsibilities

Reliability Engineering & Automation

• Design, implement, and manage resilient, scalable, and highly available infrastructure systems.
• Lead initiatives to automate manual operations, deployment, and monitoring processes to improve reliability and reduce toil.
• Drive the creation of observability solutions and dashboards to proactively detect and remediate potential issues.

Incident & Problem Management

• Lead critical incident response, ensuring swift mitigation and clear communication to stakeholders.
• Conduct detailed root cause analysis (RCA) and drive permanent corrective actions to prevent recurrence.
• Implement and mature incident management frameworks, including runbooks, playbooks, and post-incident reviews.

Infrastructure Operations & Performance Optimisation

• Oversee system performance, capacity planning, and scalability of infrastructure across hybrid and cloud environments (AWS, Azure, GCP).
• Optimise system resource utilisation, latency, and reliability through performance tuning and automation.
• Work closely with architecture and platform teams to accommodate growth, change, and modernisation initiatives.

Leadership & Mentorship

• Provide technical leadership and mentorship to SRE teams and cross-functional engineering groups.
• Promote an SRE culture across teams, championing principles of reliability, automation, observability, and continuous improvement.
• Drive collaboration between development, QA, DevOps, and release teams to embed reliability into the software development lifecycle (SDLC).

Service Level Management

• Define, track, and continuously improve Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Apply the Four Golden Signals of SRE monitoring , Latency, Traffic, Errors, and Saturation , to guide system health and performance strategies.

Documentation & Knowledge Sharing

• Establish and maintain comprehensive documentation of systems, operational procedures, and best practices.
• Facilitate learning through technical sessions, blameless postmortems, and cross-team knowledge sharing.

Strategic Technology & Continuous Improvement

• Contribute to defining the long-term SRE strategy, tooling roadmap, and automation frameworks.
• Evaluate and adopt emerging technologies, tools, and methodologies to enhance system reliability and efficiency.
• Partner with business and technical leaders to ensure alignment of SRE objectives with organisational goals.

Security & Compliance

• Collaborate with security and compliance teams to ensure infrastructure, systems, and operations meet organisational and regulatory standards.
• Implement secure configuration baselines, vulnerability remediation, and access control policies.
• Integrate security practices into CI/CD pipelines to ensure DevSecOps alignment.

Strategic Leadership & Stakeholder Management

• Partner with executive and business stakeholders to align SRE initiatives with enterprise objectives and risk frameworks.
• Provide data-driven insights on reliability, capacity, and operational performance to influence strategic decision-making.
• Represent SRE functions in technical governance forums, audits, and architecture reviews to drive reliability-focused outcomes.

Requirements

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Experience: 12–15 years of total IT experience, with at least 8+ years in SRE, DevOps, or large-scale systems engineering.
• Technical Expertise:
• Strong proficiency in Linux/Unix system administration and internals.
• Proven experience in cloud platforms , AWS, Azure, or GCP.
• Advanced scripting and automation skills using Python, Go, PowerShell, or Bash.
• Hands-on exposure to containerisation and orchestration technologies (Docker, Kubernetes) and expertise on service mesh like Istio etc.
• Deep understanding of monitoring and observability stacks (Prometheus, Grafana, ELK, Datadog, Splunk, Zabbix, Nagios).
• Expertise in configuration management and IaC tools (Ansible, Terraform, Chef, Puppet).
• Strong knowledge of networking, load balancing, databases, and distributed systems.
• Operational Excellence:
• Hands-on experience in incident response, problem management, and capacity planning at enterprise scale.
• Proven ability to design for reliability, redundancy, and disaster recovery.
• Soft Skills:
• Excellent analytical, communication, and leadership abilities.
• Proven track record of mentoring and developing high-performing engineering teams.
• Strong stakeholder management and cross-functional collaboration skills.

Nice to Have

• Experience defining and implementing SRE frameworks or centres of excellence in global organisations.
• Familiarity with REST API development, integration, and database query optimisation.
• Strong understanding of governance, risk, and compliance frameworks.
• Experience with AIOps, self-healing systems, or machine learning-driven monitoring.
• Demonstrated experience in driving organisational culture change toward reliability and automation.
• Active participation in industry forums or open-source contributions related to DevOps or SRE practices.