Client Management Officer

MediCard Phils., Inc. is seeking a Client Management Officer to develop and execute strategies for fostering deeper engagement with existing HMO corporate clients.

The Client Management Officer is responsible for driving client satisfaction and building strong client partnerships, managing utilization costs of healthcare services, exploring opportunities to upsell/cross-sell, and ensuring renewal/retention from negotiation to closing.

Key responsibilities include:

• Developing and implementing client engagement strategies aligned with the company's overall goals
• Analyzing client data to identify segments and tailor engagement initiatives
• Proactively monitoring client satisfaction and identifying opportunities to improve service delivery
• Conducting regular client meetings to review account performance and discuss upcoming renewals
• Educating clients on the full range of HMO benefits, programs, and resources available to their employees
• Designing and executing client communication campaigns and events
• Gathering and analyzing client feedback to identify areas for improvement
• Preparing reports on activity management, renewal status, and progress
• Initiating, negotiating, and closing account renewals
• Overseeing client collection/payment for renewals and management of accurate client records
• Collaborating with internal departments to ensure a consistent and positive client experience