Description
The Messaging Platform team at Salesforce is seeking a Director of Product Management to lead the design and launch of a new Campaign Brief Agent, an AI-powered agent that transforms how marketers initiate and plan campaigns.
The ideal candidate will have 8+ years of experience in product management, expertise in systems thinking, data fluency, and customer-centric mindset.
Responsibilities:
- Define the vision and roadmap for the Campaign Brief Agent
- Translate business goals into agent interaction models and subscriber-centric campaign strategies
- Own the end-to-end product lifecycle from ideation to launch and continuous iteration
- Define standards for agent performance, reliability, safety, and guardrails
- Conduct in-depth customer interviews and analyze campaign performance data
- Collaborate with engineering and data teams to develop systems that consider engagement history, fatigue, inferred intent, journey state, and suppression rules
- Develop explainability features that log and articulate agent handoffs
- Measure performance of the agent using engagement lift, system accuracy, marketer confidence, and business outcomes
- Act as a thought partner to internal stakeholders
- Evangelize the platform vision and drive adoption across teams
Requirements:
- 8+ years of experience in product management
- Expertise in systems thinking, data fluency, and customer-centric mindset
- Proven ability to drive projects from concept through launch with cross-functional teams
- Excellent written and verbal communication skills
- Experience with messaging systems is a plus
Benefits:
- Time off programs
- Medical, dental, vision insurance
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program