LAT Customer Collaboration Manager

Logitech is seeking a LAT Customer Collaboration Manager to lead Customer Collaboration across LATAM, ensuring outstanding customer operational performance while strengthening the partnership between Commercial, Customer Supply Chain, and key strategic customers.

This role leads the Customer Collaboration team, driving execution excellence, customer satisfaction, operational governance, and continuous improvement across the region.

Key Responsibilities:

• Lead the Customer Collaboration organization across LATAM.
• Develop strong partnerships with strategic customers.
• Ensure excellent customer operational performance.
• Drive customer satisfaction and service excellence.
• Lead customer operational escalations.
• Own customer operational KPIs, including OTIF, Fill Rate, SLA, Revenue Execution, Backlog Health, and Inventory Visibility.
• Lead operational performance reviews with Commercial and strategic customers.
• Identify opportunities to improve customer experience and operational performance.
• Act as the primary Customer Supply Chain business partner for Commercial.
• Support Customer Business Reviews, Joint Business Planning, and Forecast Collaboration.
• Partner with Sales to improve revenue execution and customer growth.
• Build trusted relationships with Commercial leaders and strategic customers.
• Drive business adoption of Kinaxis across Customer Collaboration.
• Lead operational AI and automation initiatives.
• Partner with the Digital & Automation team to prioritize productivity improvements.
• Lead Continuous Improvement projects focused on simplification, standardization, and operational excellence.
• Lead, coach, and develop a high-performing regional team.
• Build succession plans and develop future leaders.
• Promote accountability, collaboration, and a customer-centric culture.
• Drive employee engagement and performance management.

Qualifications:

• Bachelor's degree in Supply Chain, Business Administration, Engineering, or related field.
• 8+ years of experience in Customer Supply Chain, Customer Collaboration, or Customer Operations.
• 5+ years of people leadership experience.
• Experience managing strategic customer relationships.
• Strong cross-functional leadership and stakeholder management skills.
• Fluency in English and Spanish.
• Based in Mexico City.

Success Measures:

• Customer Satisfaction
• OTIF
• Fill Rate
• SLA Compliance
• Customer Escalation Resolution
• Revenue Execution
• Backlog Health
• Inventory Optimization
• Operational Productivity
• Kinaxis Adoption
• AI & Automation Implementation
• Continuous Improvement Deliverables
• Process Standardization
• Employee Engagement
• Talent Development
• Succession Readiness
• Leadership Effectiveness