Support Specialist I

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers.

As a Support Specialist I, your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP.

Responsibilities:

• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat
• Become an expert in Brex’s suite of products, and leverage your expertise to solve complex issues
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Provide customer feedback to internal teams to improve our product and support experience
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation

Requirements:

• This role is required to be located within the greater Vancouver, BC area
• Flexibility to work within the Support team's hours of Operation (8am - 5pm PST, weekdays and weekends)
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment

The expected pay range for this role is $23.00 CAD - $25.00 CAD per hour.