Operations Manager Payment Services

Some careers grow faster than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas.

We are currently seeking a high calibre professional to join our team as Operations Manager Payment Services.

Roles & Responsibilities:

• Ensure teams deliver in line with demand statements
• Plan and prioritise day-to-day services across teams
• Support implementation of change programmes, including Global Standards, Operational Transformations, and Opex
• Develop and implement Operating Procedures in accordance with the Business Services Operating Model
• Establish targets for teams to meet overall goals in Production Quality, Services Quality, Financial Performance, and Risk & Controls
• Identify opportunities to improve service quality across teams
• Establish goals for Team Leaders and manage their performance
• Coach and develop individual team members and overall development plans
• Recruit team members within agreed headcount plans
• Cascade communication across teams
• Ensure effective use of resources and Production Management tools (iCAT)
• Manage resources to ensure performance levels meet agreed standards
• Ensure effective use of controls to maintain operational risk within agreed limits

Qualifications & Experience:

• University degree (BA/BS) required
• Minimum 3 years' experience in operations or a directly related business/function
• Minimum 2 years' experience leading a team
• Clear understanding of multiple operational workflows and associated operational controls
• Proven track record of high-level customer service
• Effective communication and interpersonal skills
• Preferable to have presentation skills, data analysis skills, and/or transformation and project management skills